Shipping policy

At WINDY BAY HOME GOODS LLC, we are committed to providing reliable, fast, and transparent shipping services for all seafood and grocery orders. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders are processed and shipped out within 1–3 business days after payment confirmation. We arrange packaging and dispatch efficiently to shorten your waiting time and ensure you receive your fresh seafood products as quickly as possible.

2. International Shipping & Delivery Time
We offer worldwide shipping service. Our standard international delivery usually takes7–14 business days, depending on destination countries, local logistics, and customs clearance progress. If you need faster delivery, you can choose our expedited rush shipping option during checkout for shorter transit time.

3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete the payment. There are no hidden charges or extra fees.

4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local clearance fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We recommend that you check your local import regulations and relevant policies before placing an order to avoid unexpected charges or delivery delays.

5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-safe, shockproof, and insulated packaging materials to keep your products fresh, intact, and well-protected during long-distance transportation. Our customized packaging effectively prevents damage, leakage, and deformation during transit.
For high-value orders, we provide optional shipping insurance at checkout, which offers full protection for your shipment and brings you extra peace of mind.

6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged, leaked, or severely deformed packages, please take clear photos, refuse to sign for the parcel, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant photos or videos within 48 hours of delivery. Our team will verify the issue promptly and provide reasonable solutions including return, exchange, or refund services.

7. Customer Service Assistance
If you have any questions regarding order processing, shipping status, customs clearance, delivery delays, or after-sales issues, feel free to contact our support team anytime. We will respond and offer professional guidance within 24 hours.

Thank you for shopping with WINDY BAY HOME GOODS LLC. We keep optimizing our logistics and packaging to bring you a safer, faster, and more satisfying shopping experience.